• Enter your promo code or coupon at checkout. These are not case sensitive.
• One promo code can be used per purchase.
• Unless otherwise stated, promo codes are valid at time of purchase. They cannot be applied to previous purchases.
• Promo codes are valid only for online purchases made at CPRsource.com

• Place your order online or via phone (800) 277-6628
• If placing online, at checkout, indicate you are tax exempt
• If you have not purchased with us before, you will need to submit a tax exemption certificate when we reach out.

Prior to returning a product, please contact CPR Source Customer Service Department at 800-277-6628 within 7 days of receiving the product to obtain a return merchandise authorization (“RMA”) number. This will help us expedite your return and allow us to give you the proper credit. Once you have received your RMA number please follow the return policy guidelines below.

Subject to the guidelines below, CPR Source will accept returns and rectify the error at no cost to you if: (i) you received expired product; or (ii) CPR Source makes an error in fulfilling or shipping your order.

Please follow the return policy guidelines below:

Refund for digital training products: Online and virtual training courses must be incomplete (no certification issued) and cancelled within one (1) business day of placing the order to be eligible for refund.

Non-returnable Items Include:

• A product that is “buy to order.”
• Items listed a “non-returnable.”
• Items that have been marked or engraved.
• Items returned with broken or opened packaging or seals or product not in original packaging.
• Any sterile product that has been opened or items determined by CPR Source not to be in resalable condition.
• Product that is more than 60 days older than the shipment date.
• Recertified equipment.
• Items with missing or used accessories (i.e. batteries, pads, kit components).

Return Policy Guidelines:

• Items returned within 30 days of the shipment date will not be subject to a restocking fee.
• Items returned 31-60 days from the shipment date may be subject to a restocking fee.
• Items older than 60 days from the shipment date will not be accepted in our warehouse and will be returned to the customer at customer’s expense.
• Please write the RMA number clearly on the package label.
• Enclose a copy of the original invoice or the packing list in the box.
• Send the package freight prepaid. Please reference the RMA to locate the return address.
• Returns must be received by CPR Source  within 15 days of issuance of RMA number.
• Items received without an RMA number will not be eligible for credit.

Claims: All claims for damage occurring in transit must be made upon receipt of goods by custoner directly to the carrier and documented with photos. Please save all boxes and packing material. All shipment errors must be reported immediately upon receipt to CPR Source Customer Service.

We accept the following methods of payment when purchasing online:

• American Express
• MasterCard
• Discover
• Visa

If you need assistance placing an order, please chat in during our business hours or call us at 800-277-6628. Our experts will help you through the process and determine which products/classes are best for your situation. Orders can additionally be processed over the phone, through email or fax. We are happy to assist you with providing a PO. 

Shopping Accommodations

CPR Source is committed to providing an accessible, user-friendly website and shopping experience. We make an effort to ensure our user interface and functionality of CPR Source meets ADA guidelines and standards. Occasionally, a third party tool is used on the website with intent to provide an improved and more informed shopping experience, and that tool may not fully meet ADA guidelines. We design our website to accommodate most popular screen sizes and resolution, but cannot accommodate for every possible screen.

If you need assistance completing your transaction, navigating our website, or using any of the features on the website, please contact us through chat, phone, email or fax and we would be happy to accommodate. Phone: 800-277-6628.